Lucas Terms Of Service
Lucas Consumer App Terms of Service and End User License Agreement
Effective Date: September 14, 2026
These Terms of Service and End User License Agreement are a legally binding agreement between you and Detailr Corp., a Delaware corporation ("Detailr," "we," "us," or "our"), concerning the Lucas consumer mobile application and the related websites, software, systems, content, notifications, and services that link to these Terms (collectively, the "Service").
Important Notices
LUCAS IS NOT 911, AN EMERGENCY DISPATCH SERVICE, A LAW ENFORCEMENT AGENCY, OR A SUBSTITUTE FOR OFFICIAL EMERGENCY WARNINGS. IF YOU OR SOMEONE ELSE MAY BE IN IMMEDIATE DANGER, A CRIME IS IN PROGRESS, OR POLICE, FIRE, OR MEDICAL ASSISTANCE IS NEEDED URGENTLY, CALL 911 OR THE APPROPRIATE LOCAL EMERGENCY NUMBER. DO NOT WAIT FOR A LUCAS ALERT, A RESPONSE TO A TIP, OR ANY OTHER COMMUNICATION THROUGH THE SERVICE.
ALERTS AND OTHER INFORMATION MAY BE DELAYED, INCOMPLETE, INACCURATE, UNAVAILABLE, OR NEVER DELIVERED. A POLICE DEPARTMENT MAY NOT REVIEW OR RESPOND TO A TIP. DO NOT RELY ON LUCAS AS YOUR ONLY SOURCE OF PUBLIC SAFETY INFORMATION.
YOUR PROFILE-VISIBILITY CHOICE DOES NOT MAKE YOU ANONYMOUS. DETAILR RETAINS ACCOUNT, DEVICE, CONTENT, USAGE, AND LOCATION INFORMATION AS DESCRIBED IN THE LUCAS PRIVACY POLICY. INFORMATION THAT IS ORDINARILY HIDDEN FROM A PARTICIPATING AGENCY MAY STILL BE PRESERVED OR DISCLOSED WHEN YOU DIRECT US TO DO SO, WHEN REQUIRED OR PERMITTED BY LAW, OR WHEN WE IN GOOD FAITH BELIEVE DISCLOSURE IS NECESSARY TO ADDRESS AN EMERGENCY INVOLVING DANGER OF DEATH OR SERIOUS PHYSICAL INJURY. WHERE PERMITTED BY LAW, THAT DISCLOSURE MAY OCCUR WITHOUT NOTICE TO YOU.
SECTION 23 CONTAINS A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, AND A JURY-TRIAL WAIVER. UNLESS YOU TIMELY OPT OUT, MOST DISPUTES BETWEEN YOU AND DETAILR MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND NOT IN COURT.
By selecting "I Agree," creating an account, or otherwise using the Service after these Terms are presented to you, you acknowledge that you have read and agree to these Terms. If you do not agree, do not create an account or use the Service.
1. Scope of These Terms
These Terms govern your personal use of the Service as a member of the public. A law enforcement agency, public safety organization, government employee acting in an official capacity, or other organization may be subject to a separate written agreement with Detailr. If you use a consumer account, these Terms apply to that use even if you are employed by a government agency.
The Lucas Privacy Policy describes how Detailr collects, uses, retains, and discloses personal information. It will be made available in the Service and on our website. These Terms provide contractual rules for using the Service; they do not replace any separate notice, authorization, or consent that applicable law or an app platform requires us to obtain.
Additional terms may apply to a particular feature, promotion, or paid offering. We will present any material additional terms before they apply. If additional terms conflict with these Terms, the additional terms control only for the feature to which they relate.
2. Eligibility and United States Use
You may use the Service only if you are at least 18 years old, have reached the age of legal majority where you live, and are legally capable of entering a binding contract. The Service is not directed to children, and no person under 18 may create or use a Lucas account.
The Service is intended for use within the United States. You may not use the Service if you are barred from doing so under applicable law, including United States export-control or sanctions laws. You represent that you are not located in a country subject to a comprehensive United States government embargo, are not located in a country designated by the United States government as supporting terrorism, and are not listed on a United States government list of prohibited or restricted parties.
3. What Lucas Provides
The Service may allow you to:
create and maintain a personal account;
search for and follow police departments that use or publish through the Service (each, a "Participating Agency");
view public safety posts, incidents, cases, notices, or alerts published by Participating Agencies (collectively, "Agency Alerts");
receive push notifications or other communications about Agency Alerts;
submit information, observations, files, or other content relating to an Agency Alert; and
submit a tip that is not connected to a particular Agency Alert and direct it to a selected Participating Agency.
Features may differ by agency, device, operating system, location, account, and time. We may add, change, limit, suspend, or discontinue features as described in these Terms.
Detailr provides the technology platform. Detailr is not a police department, law enforcement agency, public safety answering point, emergency communications center, or emergency service provider. Detailr does not dispatch first responders, investigate crimes, make arrests, determine probable cause, provide legal advice, or control a Participating Agency's decisions.
4. Participating Agencies
A Participating Agency is independent from Detailr and is not our employee, agent, partner, or representative. Each Participating Agency is responsible for the Agency Alerts it publishes, the people it authorizes to use its agency account, its handling and sharing of tips, its decisions about whether and how to respond, and its compliance with laws, retention schedules, evidentiary rules, public-records requirements, and its own policies.
The ability to submit reports of alleged criminal activity will be enabled only for agencies or geographic areas in which the relevant law enforcement participation is active. A department may appear in search results or publish information without offering every Lucas feature. Following a department does not guarantee that the department will publish alerts, receive tips, monitor Lucas continuously, or respond to you.
The presence of a Participating Agency in the Service does not mean that Detailr directs, controls, warrants, or endorses the agency's conduct. Except for operating the Service and administering our agreements, Detailr is not responsible for an agency's acts, omissions, policies, personnel, communications, investigations, disclosures, or use of information.
5. Account Registration and Security
To create an account, you must provide a display name, valid email address, current mobile telephone number, and authentication credential, together with any other information clearly identified as required. You agree to provide information that is true, accurate, current, and complete and to update it promptly when it changes.
Your display name may be a name by which you are commonly known, but it must not be deceptive, impersonate another person or agency, falsely imply government authority, or infringe another person's rights. You may not create an account for another person without lawful authority or maintain multiple accounts to evade a restriction, suspension, or enforcement action.
You are responsible for safeguarding your password, device, email account, telephone number, and other credentials used to access Lucas. You may not sell, transfer, share, or allow another person to use your account. You are responsible for activity under your account to the extent caused by your conduct or failure to use reasonable care. Notify us promptly at support@detailrcorp.com if you believe your account or device has been compromised. We may require email, telephone, device, or other reasonable verification and may temporarily restrict access while investigating suspected compromise.
Your password is for authentication. We do not intentionally display your password to Participating Agencies, and nothing in these Terms authorizes a Participating Agency to obtain your password from Detailr.
6. Profile Visibility Is Not Anonymity
Lucas may offer a setting that limits the account information displayed to a Participating Agency during ordinary use (the "Limited-Visibility Setting"). The setting operates as follows, subject to the interface and disclosures presented when you use it:
If you do not enable the Limited-Visibility Setting, authorized personnel at a Participating Agency with access to the relevant account or interaction may be able to view your display name, email address, and telephone number.
If you enable the Limited-Visibility Setting, the ordinary agency interface will generally display your display name while withholding your email address and telephone number from routine agency access.
The Limited-Visibility Setting is a visibility preference, not a promise of anonymity, confidentiality, secrecy, privilege, or immunity. It does not:
prevent Detailr and its service providers from collecting, accessing, using, or retaining information to operate, secure, support, and improve the Service as described in the Lucas Privacy Policy;
hide the text, media, location, time, or other information you intentionally include with a tip;
prevent the disclosure of a location you choose to attach by selecting a current-location feature;
prevent preservation or disclosure under Section 10;
retract or delete information previously disclosed;
control records held by a Participating Agency or another recipient; or
prevent an agency from identifying you through the substance or metadata of a tip, its own records, information from another source, or lawful legal process.
Do not state or imply to anyone that a Lucas tip is anonymous unless Lucas expressly describes a separate feature as anonymous in a written notice specific to that feature.
7. Location Services and Background Activity
Some Lucas features use device location. If you grant location permission, the Service may collect precise or approximate location from your device while the App is open and, if you grant background or "Always" access, periodically or continuously while the App is not open. Collection frequency and accuracy may vary because of your device, operating-system controls, connectivity, battery settings, and how you use the Service. The App may use background app refresh, background processing, push-notification services, and similar device capabilities to support these functions.
Subject to the Lucas Privacy Policy, applicable law, and any consent required at the time of collection, location may be used to:
identify Agency Alerts relevant to where your device is or was located;
determine whether a device is within a geographic notification area;
let you find or follow nearby Participating Agencies;
attach a location to a tip when you select a current-location option;
route, contextualize, assess, or respond to safety-related information;
prevent fraud, spam, misuse, or threats and protect the security and integrity of the Service;
diagnose performance, improve features, conduct analysis, and develop location-based functionality; and
carry out other compatible purposes disclosed in the Lucas Privacy Policy or at the point of collection.
Location information may be stored and may be disclosed as described in Sections 9 and 10. Enabling the Limited-Visibility Setting does not disable location collection and does not prevent a disclosure permitted under Section 10.
You control operating-system location permission and may change it in device settings. If you decline or revoke permission, location-dependent features may be unavailable, less relevant, or less accurate. Where available, you may manually select an agency, address, or location instead. A system permission is not a guarantee that Lucas will receive, store, update, or transmit location at any particular time.
Location data may be inaccurate, stale, incomplete, or unavailable. Lucas location features are not designed or warranted for emergency dispatch, navigation in hazardous conditions, real-time tracking, or any use in which an error or delay could lead to death, personal injury, detention, property damage, or environmental harm.
8. Agency Alerts and Notifications
When you follow a Participating Agency, you may be able to see its Agency Alerts in the App. If you enable push notifications or another communication channel, Lucas may attempt to send notices to your device. You may unfollow an agency or change eligible notification settings, but certain account, security, legal, or service messages may still be sent where permitted by law.
Agency Alerts can concern developing, dangerous, or uncertain events. They may be preliminary, incomplete, inaccurate, misleading, delayed, duplicated, modified, canceled, or outdated. An alert may omit facts, identify a person who has not been charged or convicted, or change as an agency obtains new information. Detailr does not independently investigate or guarantee Agency Alerts and has no duty to correct an agency's content, although we may transmit updates supplied through the Service.
Notification delivery depends on systems outside Detailr's control, including the Participating Agency, your device and settings, Apple or another platform, internet and cellular networks, notification providers, and third-party infrastructure. Notifications may arrive late, out of order, or not at all. Following an agency or entering a geographic area does not guarantee that you will receive every applicable alert.
Use reasonable judgment, verify important information through official sources when possible, and obey instructions issued through official emergency channels. Do not travel toward an incident, remain in a dangerous area, approach a person identified in an alert, interfere with first responders, conduct your own investigation, or take a photo, video, or other action that puts you or anyone else at risk.
9. Tips and Information Sent to Agencies
You may submit a tip connected to an Agency Alert or a standalone tip directed to a Participating Agency. A tip may include text, a display name, account and device metadata, timestamps, location, photographs, video, audio, documents, or other information that the feature permits (collectively, "Tip Content"). The Participating Agency you select is an intended recipient of the Tip Content.
When you choose "use current location" or a similar option for a tip, you direct and authorize Detailr to transmit the location associated with that submission to the selected Participating Agency. Depending on the Service's configuration and your Limited-Visibility Setting, the agency may also receive the account information described in Section 6. We may present additional disclosure choices before transmission.
You direct and authorize the selected Participating Agency to receive, review, retain, copy, analyze, combine with other records, and use the Tip Content for lawful public-safety, administrative, investigative, evidentiary, training, and related official purposes. You also understand and agree that the receiving agency may disclose or forward Tip Content and related information to other law enforcement or government agencies, prosecutors, courts, emergency responders, service providers, or other persons when the agency considers it appropriate and lawful. Detailr does not control those recipients or their later use, retention, disclosure, or security practices.
A tip is not a 911 call and does not create a request for emergency dispatch. Detailr and Participating Agencies do not promise that a tip will be read, preserved, delivered, acknowledged, investigated, acted upon, or answered within any period or at all. A tip does not create a confidential-informant relationship, fiduciary relationship, attorney-client privilege, law-enforcement privilege, witness-protection obligation, entitlement to a reward, immunity from prosecution, or protection from subpoena, discovery, disclosure, or use as evidence.
Once Tip Content is transmitted, it may become an agency or investigative record, may be retained under law or agency policy, may be used in an investigation or proceeding, and may be subject to court process, discovery obligations, or public-records laws. Deleting your Lucas account or asking Detailr to delete data does not retract a tip or require a Participating Agency or other recipient to delete its copy. Do not submit information you are not prepared to provide to the selected Participating Agency and to have handled under applicable law.
If you select the wrong agency, a tip concerns another jurisdiction, or we reasonably believe that forwarding is necessary to deliver the tip or address a serious safety issue, Detailr or the receiving agency may route or disclose the tip to another appropriate agency or emergency recipient as permitted by law. Neither Detailr nor an agency is obligated to do so.
You must submit only information that you believe in good faith to be truthful and materially accurate. Clearly distinguish what you personally observed from assumptions, rumors, estimates, or statements made by someone else. If you later learn that material information was incorrect, use an available update feature or contact the receiving agency promptly. Do not use Lucas to make a knowingly false allegation, fabricate evidence, misidentify a person, retaliate, harass, "swat," or send an emergency hoax.
10. Safety, Legal Process, and Disclosure Without Notice
To operate Lucas and protect users and the public, Detailr may access, review, preserve, use, and disclose account information, contact information, Tip Content, Agency Alerts, communications, device and usage records, and location information, including information ordinarily hidden by the Limited-Visibility Setting, in the following circumstances and to the extent permitted or required by applicable law:
at your direction or with your consent, including to deliver a tip to an intended recipient;
to Participating Agencies, other law enforcement or government agencies, prosecutors, courts, emergency responders, and safety personnel as reasonably necessary to provide the Service or route information;
to comply with a warrant, court order, subpoena, preservation request, reporting duty, or other valid legal or regulatory process;
when we in good faith believe an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information relating to the emergency;
to assess, prevent, investigate, or respond to credible threats, missing or endangered persons, child exploitation, fraud, security incidents, technical abuse, unlawful activity, or violations of these Terms;
to protect the rights, property, security, or safety of Detailr, the Service, Participating Agencies, users, or the public;
to the National Center for Missing and Exploited Children and law enforcement when reporting is required or permitted by law; and
to service providers and professional advisers that assist with these purposes, subject to appropriate obligations and the Lucas Privacy Policy.
We may preserve information before receiving formal legal process when permitted by law and may reasonably rely on facially valid legal process or good-faith emergency representations made by an authorized official. We do not intentionally disclose a user's password to a Participating Agency; we may disclose other subscriber, account, content, device, and location records when legally permitted or required.
Where permitted by law, any preservation or disclosure may occur without prior or later notice to you. We may withhold or delay notice when notice is prohibited by law or legal process; when an emergency exists; when notice could endanger a person, compromise an investigation, facilitate destruction of evidence, or threaten the Service; when the recipient is an intended recipient of your communication; or when providing notice is not legally required or reasonably practicable. Nothing in these Terms creates a duty to notify you of a request, preservation, access, or disclosure.
Detailr values personal privacy, including privacy from unnecessary government access. As a general practice, and subject to urgent safety needs and applicable law, we intend to require appropriate legal authority when legal process is required, evaluate government demands for facial validity, and seek to limit a disclosure to information reasonably relevant to the request where reasonably practicable. We may narrow, object to, or challenge a request when we consider that appropriate, but we do not promise to contest any particular request or to obtain a particular result.
If applicable law or Apple rules require consent beyond acceptance of these Terms or an operating-system permission, we will seek that consent separately. This Section is notice of how Lucas is designed to operate and is not intended to replace a separate consent that cannot legally be obtained through general terms of service.
11. User Content and License
"User Content" means Tip Content and any other text, display name, communication, image, audio, video, document, feedback, or material you submit, upload, transmit, or otherwise make available through the Service.
As between you and Detailr, you retain any ownership rights you have in User Content. You grant Detailr and its affiliates a worldwide, nonexclusive, royalty-free, fully paid, transferable, and sublicensable license to host, cache, store, reproduce, copy, format, adapt for technical purposes, translate, transmit, route, display to authorized recipients, distribute to authorized recipients, analyze, and otherwise process User Content as reasonably necessary to:
operate, provide, maintain, support, personalize, secure, and improve the Service;
deliver User Content to the recipients you select or to recipients authorized under Sections 9 and 10;
respond to support requests and communicate about the Service;
detect, investigate, prevent, and address fraud, spam, safety threats, security incidents, technical problems, unlawful conduct, or violations of these Terms;
comply with law, legal process, reporting and preservation obligations, and lawful agency requirements;
establish, exercise, or defend legal claims and enforce these Terms; and
create and use deidentified or aggregated information for lawful analytics, research, public-safety insights, product development, business planning, and promotion of the Service, provided that we do not represent deidentified information as identifiable information and do not attempt to reidentify it except as permitted by law to test deidentification or protect security.
This license includes the right to make technical modifications needed to transmit or display User Content across networks, systems, formats, and devices. It lasts for as long as reasonably necessary for the purposes above and is irrevocable with respect to copies already transmitted to an intended or authorized recipient, information that must be preserved or retained, deidentified or aggregated information, and uses already made in accordance with these Terms. We will not use identifiable Tip Content in public advertising or publicly publish it merely because of this license unless you separately authorize that use or the publication is otherwise permitted or required by law.
You represent and warrant that you own User Content or have all rights, permissions, and lawful authority necessary to submit it and grant this license; that your submission and our authorized use will not violate law or another person's intellectual property, privacy, publicity, confidentiality, contractual, or other rights; and that you have not intentionally altered or presented content in a materially misleading manner.
To the extent permitted by law, you waive and agree not to assert moral rights or similar rights that would prevent the technical and operational uses authorized by this Section. You remain responsible for User Content and the consequences of submitting it.
If you give us an idea, suggestion, or other feedback about Lucas, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use and commercialize it for any lawful purpose without restriction, attribution, or compensation to you.
12. Prohibited Conduct
You may use Lucas only for lawful, good-faith personal and community public-safety purposes. You may not, and may not help or encourage another person to:
submit information you know is false, fabricated, materially misleading, manipulated, or impersonated;
make a false emergency report, hoax, threat, fraudulent tip, retaliatory accusation, discriminatory report, or report intended to trigger an unnecessary armed response;
spam, flood, mass-submit, duplicate, automate, or repeatedly send irrelevant, frivolous, promotional, or abusive tips or communications;
impersonate another person, a Participating Agency, a public official, or Detailr, or misrepresent your identity, affiliation, authority, location, or the source of information;
harass, threaten, stalk, intimidate, defame, exploit, discriminate against, or expose the private information of another person;
engage in vigilantism, profiling based on a protected characteristic, doxxing, retaliation, witness intimidation, obstruction, interference with an investigation, or evasion of lawful police activity;
use an Agency Alert to approach, pursue, confront, detain, photograph, record, or investigate a person or event in a way that creates risk, interferes with responders, trespasses, or violates law;
submit content obtained through unlawful interception, surveillance, recording, trespass, computer access, or other unlawful conduct;
upload child sexual abuse material, nonconsensual intimate imagery, sexual exploitation material, unlawful violent content, or content that violates another person's privacy, publicity, confidentiality, or intellectual property rights;
submit malware, malicious code, corrupted files, or content designed to compromise a device, account, agency, or the Service;
access or attempt to access a nonpublic portion of the Service, another user's account, an agency account, or a system without authorization;
probe, scan, test, defeat, bypass, disable, or interfere with authentication, rate limits, access controls, safety controls, logging, security, availability, or network operation, except through a written security-testing program expressly authorized by Detailr;
scrape, crawl, index, harvest, mirror, frame, copy, sell, resell, or commercially exploit the Service or its content, or use a robot, bot, script, AI agent, or other automated means to access or submit to the Service, without our written permission;
reverse engineer, decompile, disassemble, derive source code from, modify, translate, or create derivative works of the Service except to the limited extent a restriction is prohibited by law;
collect or use personal information obtained through the Service for solicitation, advertising, stalking, surveillance, or any purpose unrelated to the specific public-safety interaction for which it was provided;
use the Service to commit, facilitate, conceal, or plan unlawful activity, to avoid apprehension, or to endanger any person;
infringe Detailr's or another person's rights, violate applicable third-party terms, or violate any law, regulation, court order, or these Terms; or
attempt to do any of the foregoing.
Nothing in these Terms prohibits truthful reports to law enforcement or regulators, lawful whistleblowing, protected speech, good-faith security reports sent through an authorized channel, or the exercise of a nonwaivable legal right.
13. Review, Moderation, and Investigations
Detailr may, but is not obligated to, use automated or human measures to receive, screen, filter, review, verify, prioritize, delay, reject, remove, restrict, preserve, or disclose User Content or accounts. These measures may produce false positives or false negatives and do not create a promise that unlawful, false, harmful, or objectionable content will be detected or prevented.
We may investigate suspected violations, ask you for information, restrict functions, cooperate with Participating Agencies or other authorities, and preserve records. You agree to cooperate reasonably with an investigation relating to your account or User Content. We may decline to explain an enforcement decision when disclosure could compromise safety, security, legal obligations, another person's privacy, or an investigation.
Detailr does not guarantee chain of custody, authenticity, admissibility, evidentiary preservation, forensic integrity, or uninterrupted storage of User Content. Participating Agencies are responsible for any official evidentiary procedures they require.
To report abuse of the Service or objectionable content, contact support@detailrcorp.com. If a feature permits users to view content submitted by other users, Lucas may also provide in-app reporting or blocking controls appropriate to that feature.
14. Suspension, Termination, and Remedies
We may warn, limit, suspend, disable, or terminate your account or access to some or all of the Service; block a device, telephone number, email address, or network identifier; remove or refuse User Content; or take other reasonable protective action if we believe you violated these Terms, created risk or legal exposure, threatened safety or security, abused a Participating Agency, interfered with the Service, failed verification, or used the Service unlawfully. We may act immediately and without prior notice when we reasonably believe prompt action is needed or notice would be impracticable or harmful.
Knowingly false reports, emergency hoaxes, swatting, threats, impersonation, unlawful access, and repeated or material spam may cause serious harm and may violate civil or criminal law. In addition to account action, Detailr may preserve evidence, notify affected agencies or persons where lawful, refer conduct to law enforcement, seek injunctive relief, recover legally available damages and costs, and pursue any other remedy available under law. Our remedies are cumulative.
You may stop using Lucas at any time. Lucas will provide a method to initiate deletion of your account within the App. We may use reasonable verification and confirmation steps. Account deletion is governed by the Lucas Privacy Policy and applicable law. It does not require deletion of records we or another recipient must or may lawfully retain, information necessary for security or legal claims, deidentified information, or copies already provided to Participating Agencies or other recipients.
Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive will survive, including Sections 6, 9 through 12, 14, 17, and 20 through 28. We are not obligated to restore an account or content after suspension, termination, or deletion.
15. Communications
You agree that we may send you electronic communications relating to your account and the Service, including verification codes, security notices, Tip Content status or follow-up messages, Agency Alerts, administrative messages, changes to legal terms, and support communications. Communications may be delivered by email, in-app message, push notification, telephone, or text message as permitted by law and consistent with your settings.
By providing a mobile number, you represent that you are the subscriber or customary user of that number and authorize Detailr and its service providers to send nonmarketing account, authentication, security, safety, and service-related texts, which may use automated technology. Message frequency varies. Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You may opt out of eligible texts by using the instructions in the message, such as replying STOP, but doing so may prevent telephone-dependent features from working. For help, follow the instructions in the message or contact support@detailrcorp.com. Consent to marketing texts, if ever requested, will be obtained separately where required and will not be a condition of using a free core feature.
Push notifications require device permission and may be changed in device settings. Opting out of an optional channel does not prevent us from sending communications that are legally required or reasonably necessary to administer your account through another available channel.
You consent to receive agreements, disclosures, notices, and other records electronically. Electronic communications satisfy any legal requirement that a communication be in writing, subject to nonwaivable law. You are responsible for keeping your email address and telephone number current.
16. Third-Party Services and Terms
The Service may rely on or link to third-party products and services, including Apple, device operating systems, mapping and geolocation providers, cloud hosting, authentication, analytics, communications, telecommunications carriers, and Participating Agency systems. Those products and services may be governed by separate terms and privacy policies. You must comply with applicable third-party terms, including your wireless data agreement and the Apple Media Services Terms and Conditions.
Detailr does not control and, to the maximum extent permitted by law, is not responsible for third-party services, networks, content, availability, security, accuracy, acts, or omissions. A link or integration does not imply endorsement. Your use of a third-party service is at your own risk and may cause charges from the third party.
17. Ownership and Limited License
The Service, including its software, design, compilation, interfaces, databases, text, graphics, logos, trademarks, and all other materials supplied by Detailr, is owned by Detailr or its licensors and is protected by intellectual property and other laws. Agency Alerts and agency names, seals, logos, and materials may be owned by the applicable Participating Agency or another licensor. No rights are granted except as expressly stated.
Subject to your continuing compliance with these Terms, Detailr grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to install and use the App on devices you own or control and to access the Service solely for lawful personal use. For an App obtained through Apple's App Store, this license is also subject to Section 24 and the Usage Rules in the Apple Media Services Terms and Conditions, including permitted access through Family Sharing or volume purchasing where applicable.
You may not remove proprietary notices, use Detailr's marks without written permission, or use the Service in a way not expressly permitted by these Terms. Detailr and its licensors reserve all rights not expressly granted.
18. Service Changes, Updates, and Availability
Lucas is evolving. We may release updates; require an update; add, remove, change, or limit an agency, feature, geographic area, content type, or function; impose reasonable use limits; perform maintenance; or suspend or discontinue some or all of the Service. We may do so with or without notice, subject to applicable law. We do not promise to continue any feature or maintain backward compatibility.
The Service may be unavailable because of maintenance, emergencies, cyberattacks, equipment or software failure, agency action, third-party outages, legal requirements, or events outside our control. We do not provide a service-level commitment and have no obligation to store or preserve Agency Alerts, tips, or account data except as required by law or expressly stated in a separate written agreement.
You are responsible for compatible hardware, software, connectivity, and updates, and for all third-party data or carrier charges.
19. Fees and Future Paid Features
As of the Effective Date, Detailr does not charge consumers for the core Lucas features described in Section 3. Your carrier, internet provider, device platform, or another third party may charge you.
We may offer optional paid features in the future. Before charging you, we will disclose the price and material purchase or subscription terms and obtain the authorization required by law and the applicable app platform. Purchases through the App Store are also subject to Apple's payment, subscription, cancellation, and refund rules. Unless a paid feature's supplemental terms expressly state otherwise, these Terms apply to it.
20. Disclaimers of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, APP, AGENCY ALERTS, USER CONTENT, LOCATION INFORMATION, COMMUNICATIONS, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.
DETAILR AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUCCESSORS (THE "DETAILR PARTIES") DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, SECURITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, THE DETAILR PARTIES DO NOT WARRANT THAT:
THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS;
AN AGENCY ALERT, TIP, NOTIFICATION, LOCATION, MAP, IDENTITY, OR OTHER INFORMATION WILL BE ACCURATE, COMPLETE, AUTHENTIC, CURRENT, PRESERVED, DELIVERED, RECEIVED, OR REVIEWED;
A PARTICIPATING AGENCY WILL MONITOR LUCAS, ISSUE AN ALERT, RESPOND TO A TIP, CONTACT YOU, INVESTIGATE, TAKE ENFORCEMENT ACTION, PROVIDE ASSISTANCE, OR PRODUCE ANY PARTICULAR OUTCOME;
LUCAS WILL IDENTIFY, PREVENT, OR WARN YOU OF EVERY CRIME, HAZARD, EMERGENCY, THREAT, OR UNSAFE AREA;
A LIMITED-VISIBILITY SETTING WILL PREVENT IDENTIFICATION OR EVERY DISCLOSURE; OR
USER CONTENT OR AGENCY CONTENT WILL BE LAWFUL, NONHARMFUL, OR NONOFFENSIVE.
NO INFORMATION OR ADVICE FROM A DETAILR PARTY CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME THE RISKS OF USING OR RELYING ON THE SERVICE AND OF TAKING OR FAILING TO TAKE ACTION BASED ON IT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME DISCLAIMERS MAY NOT APPLY TO YOU.
21. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DETAILR PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, ENHANCED, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, OPPORTUNITY, USE, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; PERSONAL INJURY; PROPERTY DAMAGE; EMOTIONAL DISTRESS; FALSE ARREST; DETENTION; PROSECUTION; OR OTHER LOSS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED THAT THE DAMAGE WAS POSSIBLE.
THIS EXCLUSION INCLUDES LOSS ARISING FROM OR RELATING TO: RELIANCE ON OR FAILURE TO RECEIVE AN AGENCY ALERT; A DELAYED, FAILED, OR MISROUTED TIP; AGENCY OR THIRD-PARTY CONDUCT; USER CONTENT; LOCATION ERROR; A DECISION TO DISCLOSE, NOT DISCLOSE, PRESERVE, DELETE, OR NOTIFY; UNAUTHORIZED ACCOUNT OR DATA ACCESS; SERVICE INTERRUPTION; OR YOUR FAILURE TO CONTACT 911 OR ANOTHER APPROPRIATE SOURCE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DETAILR PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID DIRECTLY TO DETAILR FOR THE CONSUMER SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) 100 UNITED STATES DOLLARS.
THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE A FUNDAMENTAL BASIS OF THE AGREEMENT. THEY DO NOT LIMIT LIABILITY TO THE EXTENT A LIMITATION IS PROHIBITED BY LAW, INCLUDING LIABILITY THAT CANNOT BE WAIVED FOR A DETAILR PARTY'S FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE WHERE IT CANNOT BE LIMITED, OR WILLFUL INJURY OR VIOLATION OF LAW. YOUR STATE MAY GIVE YOU ADDITIONAL RIGHTS, AND IN THAT EVENT THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED.
22. Indemnification
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Detailr Parties from and against third-party claims, investigations, proceedings, losses, judgments, liabilities, damages, penalties, fines, costs, and reasonable attorneys' fees arising out of or relating to:
your User Content, including a claim that it is false, defamatory, unlawfully obtained, manipulated, infringing, or privacy-invasive;
your violation of these Terms, applicable law, a court order, or third-party rights;
your misuse of the Service, fraudulent or unlawful conduct, false report, emergency hoax, spam, threat, impersonation, harassment, or interference with a Participating Agency or another person; or
your negligent, reckless, or intentional act or omission in connection with the Service.
You do not have to indemnify a Detailr Party to the extent a claim was caused by that party's fraud, willful misconduct, or other conduct for which indemnification cannot lawfully be required. Detailr may control the defense and settlement of an indemnified matter, and you will cooperate reasonably. You may not settle a matter in a way that admits fault by, imposes an obligation on, or restricts a Detailr Party without our prior written consent. This Section does not require an individual consumer to provide a defense or indemnity where prohibited by applicable law.
23. Dispute Resolution and Binding Individual Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT, HAVE A JURY DECIDE A DISPUTE, OR PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 23.8.
23.1 Governing Law
These Terms and any dispute arising out of or relating to them or the Service (a "Dispute") are governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Federal Arbitration Act, 9 U.S.C. sections 1 through 16 (the "FAA"), governs the interpretation and enforcement of Sections 23.2 through 23.10 and any arbitration. Mandatory consumer protections of your state of residence remain available to the extent they cannot lawfully be waived.
23.2 Informal Dispute Resolution
Before starting arbitration or a court action other than a request for emergency temporary relief, the party asserting a Dispute must send an individualized written Notice of Dispute. A notice to Detailr must be emailed to support@detailrcorp.com with the subject "Lucas Notice of Dispute" or mailed to Detailr Corp., 11040 Bollinger Canyon Road, Suite E, PMB 854, San Ramon, California 94582. Detailr may send a notice to the email or mailing address associated with your account.
The notice must include the claimant's full name, account email and telephone number, mailing address, a detailed description of the facts and legal basis of the Dispute, the specific relief requested, and an accurate good-faith calculation of any monetary demand. If counsel represents the claimant, the notice must also include counsel's name, contact information, and signature.
Within 45 days after a complete notice is received, either party may request an individualized telephone or video settlement conference. The claimant and a Detailr representative must personally attend; counsel may also attend. The parties will cooperate in good faith to schedule the conference. Neither party may begin arbitration until 60 days after receipt of a complete notice and completion of any timely requested conference. Applicable limitation periods and filing-fee deadlines are tolled during this informal process. A court may enforce this paragraph and enjoin an arbitration filed without satisfying it.
23.3 Agreement to Arbitrate
Except for the matters in Section 23.4, you and Detailr agree that every Dispute will be resolved by final and binding individual arbitration rather than in court. This includes disputes based on contract, tort, statute, fraud, misrepresentation, privacy, consumer protection, constitutional or other law; disputes involving the design, collection, use, retention, disclosure, or security of information; and disputes arising before or after termination of these Terms.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and Mediation Procedures in effect when the arbitration is filed, as modified by these Terms. If 25 or more substantially similar individual demands are filed against the same party by or with coordinated counsel or organizations, the AAA Mass Arbitration Supplementary Rules and applicable fee schedule will also apply. Reference to those rules does not authorize class, collective, consolidated, or representative arbitration. If AAA is unavailable or unwilling to administer the arbitration consistent with these Terms, the parties will select another administrator or a court will appoint one under the FAA.
23.4 Exceptions
Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek temporary or preliminary equitable relief in court to prevent imminent harm or protect intellectual property, confidentiality, or system security while arbitration is pending. A government agency may pursue an enforcement action within its authority. A claim for public injunctive relief that applicable law prohibits the parties from arbitrating or waiving may proceed in court, but the parties will ask the court to stay that claim and any nonarbitrable remedy while arbitrable individual claims are resolved.
23.5 Arbitration Procedure and Remedies
Unless the parties agree otherwise, the arbitration will be conducted remotely or in the county where you reside, consistent with the AAA Rules. One neutral arbitrator will decide the Dispute. The arbitrator may permit a fair exchange of nonprivileged information, decide dispositive motions, and award on an individual basis any remedy that would be available in court, including attorneys' fees when authorized by law. The arbitrator must apply these Terms and issue a reasoned written award. A court with jurisdiction may enter judgment on the award.
Except for questions that the FAA requires a court to decide, the arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of these Terms and this arbitration agreement. A court, not an arbitrator, will decide disputes about whether the class-action waiver is enforceable, whether the informal-process condition was satisfied, and whether a claim seeks nonwaivable public injunctive relief.
23.6 Arbitration Fees
Filing, administration, and arbitrator fees will be allocated under the AAA Consumer Arbitration Rules and applicable law. Detailr will pay fees it is required to pay under those rules. Each party will bear its own attorneys' fees and costs unless applicable law or the arbitrator's finding of a frivolous or improper claim permits an award.
23.7 Class-Action and Jury-Trial Waivers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND DETAILR MAY ASSERT CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING, JOIN, OR PARTICIPATE IN A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION OR ARBITRATION, EXCEPT FOR THE ADMINISTRATIVE COORDINATION EXPRESSLY PROVIDED BY THE AAA MASS ARBITRATION SUPPLEMENTARY RULES. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S INDIVIDUAL CLAIM.
YOU AND DETAILR WAIVE ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE, WHETHER THE DISPUTE IS RESOLVED IN ARBITRATION OR, TO THE EXTENT PERMITTED BY LAW, IN COURT.
This paragraph does not waive a right to seek nonwaivable public injunctive relief or prevent participation in a class-wide settlement.
23.8 Thirty-Day Right to Opt Out
You may opt out of Sections 23.2 through 23.7 by sending an individualized notice within 30 days after you first accept these Terms. Email the notice to support@detailrcorp.com with the subject "Lucas Arbitration Opt-Out" or mail it to the address in Section 23.2. The notice must include your full name, mailing address, account email, telephone number, and an unequivocal statement that you opt out of the Lucas arbitration agreement. It must be personally signed by you, including by a valid electronic signature if emailed.
An opt-out applies only to you. A notice submitted by a third party for multiple users is ineffective. You will not be penalized for a timely valid opt-out, and all other Terms remain in effect. Opting out does not revoke another arbitration agreement you may have with Detailr.
23.9 Court Venue
If a Dispute is not subject to arbitration, it must be brought exclusively in the state courts located in Contra Costa County, California, or the United States District Court with jurisdiction over Contra Costa County, and each party consents to personal jurisdiction there. This does not prevent an eligible individual small claims action or apply where your state's nonwaivable consumer law requires another forum.
23.10 Changes and Severability
A material change to this Section will not retroactively apply to a Dispute for which the parties had actual notice before the change. We will provide special notice of a material arbitration change and a reasonable opportunity to reject it as stated in the notice. A valid prior arbitration agreement will continue to govern if you reject a later change.
Except for the class-action waiver, if a portion of this Section is invalid or unenforceable, it will be severed and the remainder enforced. If a final decision holds the class-action waiver unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable matters are completed, unless applicable law requires otherwise. The remaining claims and the class-action waiver remain enforceable to the fullest extent permitted.
24. Additional Terms for the Apple App Store
This Section applies when you obtain or use the App through Apple's App Store. If another provision conflicts with the minimum terms Apple requires for a custom end-user license agreement, this Section controls to the extent of that conflict.
1. These Terms are between you and Detailr, not Apple. Detailr, not Apple, is solely responsible for the App, the Service, and their content. These Terms may not conflict with the Apple Media Services Terms and Conditions as of the Effective Date.
2. Your App license is a nontransferable license to use the App on Apple-branded products you own or control as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing where applicable.
3. Detailr is solely responsible for maintenance and support for the App as specified in these Terms or required by law. Apple has no obligation to provide maintenance or support.
4. To the extent a warranty cannot be effectively disclaimed and the App fails to conform to it, you may notify Apple, and Apple may refund the purchase price, if any, for the App. To the maximum extent permitted by law, Apple has no other warranty obligation. Detailr is responsible for other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to an applicable warranty.
5. Detailr, not Apple, is responsible for addressing claims by you or a third party relating to the App or your possession or use of it, including product-liability claims, claims that the App fails to comply with a legal or regulatory requirement, and claims under consumer-protection, privacy, or similar laws. Nothing in these Terms limits Detailr's liability beyond what applicable law permits.
6. If a third party claims that the App or your possession and use of it infringes intellectual property rights, Detailr, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim.
7. You must comply with applicable third-party terms when using the App, including your wireless-data-service agreement.
8. You represent and warrant that you satisfy the legal-compliance representations in Section 2.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.
10. Questions, complaints, or claims about the App should be directed to Detailr using the contact information in Section 28.
25. Changes to These Terms
We may update these Terms to reflect new features, practices, legal requirements, safety needs, or business changes. We will post the updated Terms and revise the Effective Date. For a material change, we will provide reasonable advance notice through the Service, email, or another appropriate channel unless the change must take effect sooner for safety, security, legal compliance, or to prevent abuse.
Where required by law, we will request affirmative acceptance of updated Terms. Otherwise, continued use after the effective date constitutes acceptance. If you do not agree to an update, you must stop using the Service and may delete your account. Changes to arbitration are also governed by Section 23.10.
26. General Terms
These Terms and applicable supplemental terms are the entire agreement between you and Detailr concerning the consumer Service and supersede prior or contemporaneous communications on that subject. They do not supersede a separate signed agreement between Detailr and a Participating Agency.
You may not assign or transfer these Terms or your rights without our written consent. Detailr may assign these Terms and transfer related rights and obligations to an affiliate or in connection with a financing, reorganization, merger, acquisition, asset sale, or by operation of law, subject to applicable law and the Lucas Privacy Policy.
Detailr is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, epidemic, war, terrorism, civil disorder, government action, labor disruption, power or telecommunications failure, cyberattack, third-party outage, or agency action.
Except as stated in Section 23.10, if a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. A waiver must be in writing and signed by an authorized Detailr representative.
Nothing in these Terms creates an employment, agency, partnership, joint venture, fiduciary, special, protective, rescue, or other relationship between you and Detailr or between you and a Participating Agency beyond the ordinary relationship created by your direct communication to that agency. You are not entitled to compensation for a tip or User Content unless a separate written program expressly states otherwise.
Except for Apple and its subsidiaries under Section 24 and the Detailr Parties entitled to protection under Sections 20 through 22, there are no third-party beneficiaries of these Terms.
Section headings are for convenience. "Including" means "including without limitation." The singular includes the plural and vice versa. These Terms will not be construed against a party merely because that party drafted them. The English version controls over a translation to the extent permitted by law.
27. California Consumer Notice
Under California Civil Code section 1789.3, California users are entitled to the following information. The provider is Detailr Corp., 11040 Bollinger Canyon Road, Suite E, PMB 854, San Ramon, California 94582; telephone 925-201-5156; email support@detailrcorp.com. As stated in Section 19, Detailr does not currently charge consumers for the core Lucas Service, although third-party message, data, internet, device, or carrier charges may apply.
To resolve a complaint or obtain information about use of the Service, contact us using the information above. You may also contact the California Department of Consumer Affairs, Consumer Information Center, at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or (800) 952-5210.
Nothing in these Terms waives a nonwaivable right under the California Consumer Legal Remedies Act or another applicable consumer-protection law.
28. Contact Information
Detailr Corp.
Lucas Support and Legal Notices
11040 Bollinger Canyon Road
Suite E, PMB 854
San Ramon, California 94582
United States
Telephone: 925-201-5156
Email: support@detailrcorp.com
Questions, complaints, claims, reports of abuse, and legal notices concerning Lucas should be directed to the contact information above. Notices of Dispute and arbitration opt-outs must also follow Section 23.