Lucas Privacy Policy
Lucas Consumer App Privacy Policy
Effective Date: September 14, 2026
This Privacy Policy explains how Detailr Corp., a Delaware corporation ("Detailr," "we," "us," or "our"), collects, uses, retains, and discloses Personal Information through the Lucas consumer mobile application and related websites, software, systems, notifications, and services that link to this Policy (collectively, "Lucas" or the "Service"). It also explains the choices and privacy rights available to you. This Policy is intended to serve as our California Notice at Collection where applicable.
This Policy applies to the consumer-facing Lucas Service. It does not govern a police department's independent handling of information after the department receives it, or Detailr's processing solely on behalf of a police department under a separate agreement. The Lucas Terms of Service separately govern use of the Service.
This Policy is a notice, not a substitute for consent. When applicable law or an app platform requires a separate choice or consent—such as for device location or disclosure of contact information—we will request it through the App or the device operating system.
Privacy Summary
Account information. Lucas requires a display name, email address, mobile telephone number, and authentication information. We use this information to create and secure your account, communicate with you, prevent misuse, and operate Lucas.
Location. If you grant permission, Lucas may collect precise or approximate location while the App is open and, if you grant background or "Always" permission, periodically or continuously when the App is not open. Location may be stored and used for nearby departments, geographic alerts, tip routing, safety, security, analysis, and other purposes described below.
Police department access. Not every police department participates in Lucas. A department that uses or publishes through Lucas is a "Participating Agency." Your display name may be shown to a Participating Agency. Depending on your profile-visibility choice, the agency may also see your email address and telephone number. A visibility choice does not make you anonymous.
Tips. When you send a tip, the selected Participating Agency is an intended recipient. The tip may include text, media, metadata, and any location you choose to attach. The agency may keep it, combine it with other records, and lawfully share it with other agencies or officials. A tip may become an investigative, evidentiary, or public record.
Safety and legal disclosures. We may preserve or disclose information, including information ordinarily hidden from routine agency access, when you direct us, when legally required or permitted, or when we in good faith believe an emergency involving danger of death or serious physical injury requires disclosure without delay. Where permitted by law, this may occur without notice to you.
No sale or targeted advertising. As of the Effective Date, we do not sell Personal Information, share it for cross-context behavioral advertising, or use it for targeted advertising. We do not use precise location to target advertising.
Your controls. You can manage eligible profile visibility, location permission, current-location attachment, followed agencies, and notification settings. You may initiate account deletion in the App and may submit a privacy request as described below.
1 Scope and Key Terms
"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a person or household. It includes "personal data," "personally identifiable information," and similar terms under applicable law. Personal Information does not include information that applicable law treats as public, deidentified, or aggregated.
"Participating Agency" means a police department or other authorized public-safety agency that uses or publishes information through Lucas. Not every department is a Participating Agency, and features may differ by agency. The ability to submit alleged criminal activity through Lucas will be made available only where relevant law-enforcement participation is active.
For the consumer account and App functions described in this Policy, Detailr generally determines why and how Personal Information is processed and acts as the business or controller under applicable privacy laws. A Participating Agency generally acts independently when it creates Agency Alerts or receives and handles a tip or related information. In some circumstances, Detailr may process agency-controlled records only as a service provider or processor under an agency agreement. Requests concerning an agency's copy of a record may need to be directed to that agency.
Lucas is intended only for people in the United States who are at least 18 years old. It is not directed to children.
2 Notice at Collection
The following table summarizes the Personal Information Lucas currently collects or may collect when you use a relevant feature. We do not sell or share any category in the table for cross-context behavioral advertising. We may disclose relevant categories to service providers and contractors; to Participating Agencies and other official recipients as described in this Policy; in a business transaction; or for legal, security, and safety reasons.
We may collect other information when you voluntarily include it in a tip, attachment, or communication. A free-form submission can contain highly sensitive information about you or another person. Do not submit Social Security numbers, financial-account credentials, medical records, intimate images, or other sensitive information unless the information is genuinely necessary for a lawful public-safety report and the feature permits it.
We will not collect additional categories of Personal Information or use collected information for a materially unrelated purpose without providing any further notice or consent required by law.
3 Information We Collect and Its Sources
Information You Provide
We collect information you provide when you:
create, verify, update, or secure an account;
select a display name and profile-visibility setting;
follow or unfollow a Participating Agency;
select notification, location, or other settings;
submit, edit, supplement, or inquire about a tip;
choose to attach a current location, photograph, video, audio recording, document, or other file;
communicate with a Participating Agency through an available feature;
contact support, report abuse, submit a privacy request, or participate in a survey or feedback process; or
otherwise interact with Lucas.
A tip or communication may contain Personal Information about another person, including a victim, witness, missing person, suspect, officer, or other member of the public. You are responsible for submitting only information you are lawfully permitted to provide and that you believe in good faith is truthful and materially accurate.
Information Collected from Your Device or Use
Depending on your settings and the features you use, we automatically collect device, network, usage, diagnostic, notification-token, and location information. Collection may occur through the App, software development kits, local storage, cookies on related websites, operating-system interfaces, and service-provider technologies.
We may associate this information with your account, device, location history, followed agencies, Agency Alerts, or tips. We may also infer a relevant geographic area, whether a device is within an alert boundary, service preferences, delivery status, and possible fraud, spam, account compromise, or abuse.
Information from Agencies and Other Sources
Participating Agencies may provide department information, Agency Alerts, case identifiers, geographic alert areas, tip status, responses, and information about agency interactions with an account. We may also receive information from our platform, mapping, communications, security, and support providers; from public sources when needed to maintain department information; and from another person who includes information about you in a tip or communication.
We do not use data brokers to build commercial profiles of Lucas users. We do not combine Lucas information with unrelated data to target advertising.
4 Location Information and Background Activity
What Location Lucas May Collect
If you grant location permission, Lucas may receive precise or approximate location from device sensors, operating-system location services, mapping services, an address or location you enter, and network information such as an IP address. Location records may include coordinates, timestamps, estimated accuracy, movement-related updates, the source of a location, and whether a device entered or was present within a geographic-alert area.
If you grant background or "Always" access, Lucas may collect location periodically or continuously while the App is not open. The frequency and accuracy depend on your operating system, permission level, connectivity, battery settings, background app refresh, feature use, and technical conditions. Lucas may retain historical location points; collection is not necessarily limited to your most recent location.
How We Use Location
We may use location to:
show nearby Participating Agencies or information relevant to an area;
determine whether your device is or was within an area selected for an Agency Alert;
send a location-relevant notification if you have enabled the necessary settings;
allow you to select or confirm an agency, address, incident location, or tip location;
attach location to a tip when you affirmatively select "use current location" or a similar option;
route, contextualize, evaluate, or respond to safety-related information;
investigate possible false reports, spam, threats, account compromise, technical abuse, or other misuse;
maintain, debug, measure, and improve location-based features; and
comply with law or respond to a qualifying emergency.
We do not use precise location for targeted advertising or to infer sensitive traits for commercial purposes. Because background location can show that a device visited a sensitive place, we restrict its use to the purposes described in this Policy and any additional purpose for which we obtain legally sufficient consent.
When Agencies Receive Location
Following a Participating Agency or receiving a geographic alert does not, by itself, mean that the agency receives your full background-location history. A Participating Agency may receive location when:
you choose to attach current or selected location to a tip or communication;
location is included in content or metadata delivered as part of a feature you use;
you otherwise direct or consent to the disclosure;
disclosure is reasonably necessary to route information to an appropriate agency or recipient and is legally permitted; or
disclosure is permitted or required for legal process, an emergency, safety, security, or another circumstance described in Section 9.
Your Limited-Visibility Setting does not hide a location that you intentionally attach to a tip and does not prevent a lawful safety or legal disclosure.
Your Location Controls
Your device will present operating-system permission choices. You can change permission in device settings. Depending on the operating system, choices may include approximate instead of precise location, permission only while using the App, or background access. Disabling background app refresh or location permission may reduce or prevent nearby-agency, geographic-alert, automatic-routing, and current-location features. Where offered, you may manually select an agency, address, or location.
Changing permission stops or limits future collection through that permission; it does not automatically delete location already collected or copies already sent to a recipient. You may request deletion as described below, subject to legal and operational exceptions.
Lucas is not 911 or an emergency dispatch service. Location may be stale, inaccurate, delayed, or unavailable and is not designed for emergency dispatch or real-time life-safety tracking.
5 Profile Visibility and Agency Access
Lucas may provide a Limited-Visibility Setting that affects routine display of account information to a Participating Agency:
If you do not enable the Limited-Visibility Setting, authorized agency personnel with access to the relevant account or interaction may be able to view your display name, email address, and telephone number.
If you enable the Limited-Visibility Setting, the routine agency interface will generally display your display name while withholding your email address and telephone number from ordinary agency access.
The setting does not make you anonymous and does not prevent Detailr or its service providers from processing account information. It does not hide information in a tip, attached media or location, timestamps, or metadata; reverse information already disclosed; control an agency's records; prevent identification through the content of a report or other records; or prevent a disclosure authorized under this Policy and applicable law.
We do not intentionally display your password to a Participating Agency. Authorized Detailr personnel and service providers may access other Personal Information only as reasonably necessary for their roles, including support, security, abuse prevention, legal compliance, and agency operations.
Where law or Apple rules require affirmative permission before contact information is shown to an agency, Lucas will request that permission separately from acceptance of this Policy or the Terms of Service. Changes to visibility generally apply prospectively and may not retract information already delivered.
6 Tips and Participating Agencies
When you submit a tip, the Participating Agency you select is an intended recipient. Tip information may include your display name; email address and telephone number depending on visibility and applicable consent; the text and files you submit; current or selected location; timestamps; account, device, and submission metadata; and subsequent messages or status information.
The receiving agency may review, retain, copy, analyze, combine, investigate, use as evidence, and otherwise process a tip for lawful public-safety, administrative, training, evidentiary, and related official purposes. The agency may lawfully forward or disclose it to another law-enforcement or government agency, prosecutor, court, emergency responder, service provider, or other appropriate recipient. Detailr does not control an independent recipient's later retention, disclosure, security, public-record response, investigation, or other use.
Once delivered, a tip may become an investigative, evidentiary, administrative, or public record. It may be subject to retention schedules, subpoenas, warrants, court orders, discovery obligations, public-records laws, or legal holds. Deleting your Lucas account or obtaining deletion from Detailr does not recall a tip or require an agency or other recipient to delete its copy.
Not all police departments participate in Lucas. A department may be searchable or may publish information without accepting every type of Lucas submission. Lucas will enable alleged-criminal-activity reporting only for an agency or geographic area where relevant law-enforcement participation is active. If you select the wrong agency, the matter concerns another jurisdiction, or a serious safety issue requires routing, Detailr or the receiving agency may forward the information to an appropriate recipient when permitted by law, but neither is obligated to do so.
7 How We Use Personal Information
We use Personal Information as reasonably necessary and proportionate to:
provide, operate, maintain, personalize, and support Lucas;
register, verify, authenticate, and administer accounts;
present Participating Agencies, Agency Alerts, tips, and account history;
determine alert relevance and geographic eligibility;
deliver push notifications, emails, text messages, verification codes, safety communications, and service notices;
transmit tips and related information to intended or otherwise authorized recipients;
enable agency follow-up and administer the relationship between Lucas and Participating Agencies;
respond to requests, troubleshoot problems, and provide customer support;
monitor performance, diagnose errors, test changes, and improve or develop compatible Lucas features;
create and use deidentified or aggregated information for analytics, research, public-safety insights, product development, business planning, and promotion of Lucas;
verify information and detect, prevent, investigate, and respond to spam, fraud, false reports, threats, child exploitation, malware, unauthorized access, account compromise, and violations of law or our Terms;
protect the rights, property, security, and safety of Detailr, Participating Agencies, users, and the public;
comply with contracts, law, legal process, reporting and preservation obligations, and lawful agency requirements;
establish, exercise, or defend legal claims; enforce agreements; and obtain professional advice; and
carry out another compatible purpose disclosed at collection or a purpose for which we obtain any consent required by law.
We may use automated tools to filter spam, identify technical or security risks, prioritize support, select geographically relevant alerts, or assist human review. As of the Effective Date, Detailr does not use Lucas Personal Information to make solely automated decisions that produce legal or similarly significant effects concerning consumer access to employment, housing, credit, education, insurance, or essential services.
We do not use identifiable Tip Content in public advertising or publicly publish it merely because it was submitted to Lucas, unless you separately authorize that use or publication is otherwise permitted or required by law. We may use feedback you intentionally give us to improve and promote Lucas as permitted by the Terms of Service.
8 How We Disclose Personal Information
We may disclose Personal Information to the following categories of recipients for the purposes described in this Policy:
Participating Agencies and intended recipients. We disclose tips, selected location, profile information permitted by your setting and applicable consent, and related metadata to the agency you select or another authorized recipient needed to provide the requested feature.
Other official and safety recipients. Information may be disclosed to other law-enforcement or government agencies, prosecutors, courts, public-safety answering points, emergency responders, the National Center for Missing and Exploited Children, and safety personnel when directed, legally required or permitted, or reasonably necessary for a qualifying safety matter.
Service providers and contractors. Vendors process information for cloud hosting, databases, file storage, authentication, account verification, maps, geocoding, push notifications, communications, diagnostics, analytics, customer support, moderation, fraud prevention, cybersecurity, and related operations. They may access information only as reasonably necessary for their contracted function, subject to appropriate contractual obligations. Where Apple rules apply, we require recipients operating under our direction to provide the same or equivalent protection required by this Policy, applicable law, and those rules.
Platform providers. Apple, Google, device operating systems, telecommunications carriers, and notification or mapping platforms may process device identifiers, tokens, location, diagnostics, message-delivery data, and other information needed to provide their services.
Affiliates and corporate operations. We may disclose information to a Detailr affiliate for a purpose described in this Policy, subject to equivalent protections and applicable law.
Professional advisers and insurers. Lawyers, auditors, accountants, consultants, insurers, investigators, and other advisers may receive information where reasonably necessary to advise us, manage risk, perform an audit, or establish or defend a claim.
Business transaction recipients. Information may be reviewed, disclosed, or transferred in connection with due diligence, financing, reorganization, merger, acquisition, sale of assets, bankruptcy, or a similar transaction, subject to confidentiality safeguards and applicable law.
With your direction or consent. We disclose information when you direct us, request a feature, or provide legally sufficient consent.
Deidentified or aggregated information. We may disclose information that has been reasonably deidentified or aggregated so that it is no longer Personal Information. We do not attempt to reidentify it except as permitted by law to test deidentification, protect security, or verify compliance. When a law requires an unqualified public commitment not to reidentify information in order for it to be treated as deidentified, we apply that stricter commitment to the information governed by that law and require recipients to do the same.
9 Safety Legal Process and Government Requests
To the extent permitted or required by applicable law, Detailr may access, review, preserve, use, and disclose account information, contact information, tips and communications, device and usage records, and location information—including information ordinarily hidden from routine agency access—when:
you direct or consent to the disclosure, including by sending a tip to an intended recipient;
disclosure is necessarily incident to providing or routing the Service;
we receive a warrant, court order, subpoena, preservation request, regulatory demand, reporting obligation, or other valid legal process;
we in good faith believe an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information relating to the emergency;
we need to assess, prevent, investigate, or respond to a credible threat, missing or endangered person, child exploitation, false report, fraud, security incident, technical abuse, unlawful activity, or violation of our Terms; or
disclosure is reasonably necessary to protect the rights, property, security, or safety of Detailr, the Service, a Participating Agency, a user, or the public.
We may preserve information before receiving formal legal process when permitted by law and may rely reasonably on facially valid legal process or a good-faith emergency representation made by an authorized official.
Where permitted by law, preservation or disclosure may occur without prior or later notice to you. We may withhold or delay notice when notice is prohibited; an emergency exists; notice could endanger a person, compromise an investigation, facilitate destruction of evidence, or threaten security; the recipient is an intended recipient of your communication; or notice is not legally required or reasonably practicable. This Policy does not create a duty to notify you of a request or disclosure.
Detailr values privacy from unnecessary government access. Subject to urgent safety needs and applicable law, our general practice is to require appropriate legal authority where legal process is required, assess government demands for facial validity, and seek to limit production to information reasonably relevant to the request where reasonably practicable. We may narrow, object to, or challenge a request when we consider it appropriate, but we cannot promise to contest a particular request or achieve a particular result.
10 Service Providers and Third Party Technology
Lucas uses third-party infrastructure to function. Current primary infrastructure includes Google and Firebase services for authentication, databases, cloud storage, backend operation, and cloud messaging; Google Maps Platform for maps and geocoding; and Apple for App Store distribution, device permissions, and Apple Push Notification service delivery. We may also use providers for text messages, email, customer support, cybersecurity, diagnostics, analytics, and professional services.
These providers may process account, device, network, usage, diagnostic, location, and content information as needed to perform their services. We seek to use contractual and technical controls appropriate to the sensitivity of the information and require providers to protect information consistently with applicable law and their roles. A provider may also process limited information under its own terms when it acts independently, such as when Apple administers your device or App Store account. Review the settings and privacy information supplied by your device and platform providers.
Lucas may link to an agency website, map, or other third-party resource. This Policy does not govern a third party's independent service. A link does not mean that Detailr controls or endorses the third party's privacy practices.
11 Tracking Technologies and Do Not Track
The App and related websites may use software development kits, cookies, local storage, pixels, logs, and similar technologies to keep you signed in, remember settings, provide maps and notifications, protect security, measure Service performance, diagnose errors, and understand use of Lucas. Service providers operating these technologies may collect device, network, usage, diagnostic, and approximate-location information for those purposes.
As of the Effective Date, Detailr does not authorize third parties to collect information through Lucas for cross-context behavioral advertising, and we do not track your activity across unaffiliated apps or websites for targeted advertising.
Some browsers offer a legacy "Do Not Track" signal, but there is no universally accepted technical standard for that signal. Because Lucas does not currently sell or share Personal Information for cross-context behavioral advertising, we do not respond differently to legacy Do Not Track signals. If our practices change in a way that makes a legally recognized opt-out preference signal, such as Global Privacy Control, applicable, we will honor the signal as required by law and update this Policy.
12 No Sale Sharing or Targeted Advertising
As of the Effective Date and during the preceding 12 months, Detailr has not sold Personal Information for money or other valuable consideration and has not shared Personal Information for cross-context behavioral advertising as "sale" and "sharing" are defined by the California Consumer Privacy Act. Detailr also does not process Personal Information for targeted advertising as that term is defined by applicable state privacy laws.
We do not sell precise location, Tip Content, contact information, or device information to data brokers, advertisers, or consumer reporting agencies. We do not offer a financial incentive or price or service difference in exchange for Personal Information.
Disclosures to an agency you select, a service provider acting under contract, a recipient you direct, or a person receiving information for legal or safety purposes are not treated as a sale or targeted-advertising disclosure where applicable law provides an exception. If we materially change these practices, we will provide notice and any consent, opt-out method, or preference-signal processing required by law before applying the change.
13 Data Retention and Deletion
We retain each category of Personal Information only for as long as reasonably necessary and proportionate for the purposes described in this Policy. The table in Section 2 provides category-specific criteria. In setting retention periods, we consider:
how long your account remains active and the feature requires the information;
the nature and sensitivity of the information, including whether location or content is linked to a tip;
the time needed to transmit, support, investigate, secure, audit, or troubleshoot the Service;
safety, evidentiary, public-record, contractual, and agency requirements;
fraud-prevention, abuse-prevention, record-integrity, and account-security needs;
legal limitation periods, legal holds, subpoenas, warrants, reporting duties, disputes, and enforcement needs; and
backup and disaster-recovery cycles.
When Personal Information is no longer reasonably necessary, we delete it, deidentify it, or isolate it from ordinary use, subject to technical and legal limitations. Data may remain for a limited period in protected backups until overwritten. We may retain deidentified or aggregated information indefinitely, provided we maintain it in deidentified form and do not attempt to reidentify it except as permitted by law.
Deleting a Lucas account does not delete an agency's copy of a tip, location, or other information already delivered. It also does not require us to delete information that we or another recipient must or may lawfully retain for safety, security, legal compliance, evidence, fraud prevention, dispute resolution, or enforcement.
14 Your Privacy Choices
Account and Profile Information
You may review or update eligible account information in the App. Contact us if information cannot be changed through the account interface. We may retain a record of prior information where reasonably necessary for security, integrity, or legal compliance.
Profile Visibility
Use the Limited-Visibility Setting to control whether email address and telephone number are ordinarily displayed to Participating Agencies. The display name remains visible in the ordinary agency interface. The limitations in Section 5 apply.
Location Controls
Use device settings to grant, limit, or revoke precise, approximate, foreground, or background location permission. Use the separate current-location choice when submitting a tip. Revoking permission affects future collection but does not automatically delete prior records.
Departments and Notifications
You may follow or unfollow eligible agencies and manage eligible alert settings in Lucas. You may change push-notification permission and preview settings through your device. Notification previews can appear on a locked screen depending on device settings; consider hiding previews if others can access or see your device.
Email and Text Messages
You may follow unsubscribe or STOP instructions for eligible optional messages. We may continue to send account, authentication, security, legal, safety, or other nonmarketing service communications where permitted by law. We will obtain separate consent before sending marketing text messages where required.
Account Deletion
You may initiate deletion of your Lucas account through the account-deletion control in the App. We may require reasonable authentication or confirmation. Deletion is subject to Section 13 and does not recall information already transmitted to an agency or other recipient.
15 United States State Privacy Rights
Depending on where you live and whether the applicable law covers Detailr or the relevant processing, you may have the right to:
confirm whether we process your Personal Information and access or know that information;
receive a portable copy of certain Personal Information;
correct inaccurate Personal Information;
delete certain Personal Information;
obtain information about categories of Personal Information, sources, purposes, and disclosure recipients;
opt out of a sale, targeted advertising, or certain profiling;
limit or withdraw consent for certain processing of sensitive Personal Information;
appeal our refusal of a privacy request; and
receive equal service and not be unlawfully discriminated against for exercising a privacy right.
Detailr does not currently sell Personal Information, use it for targeted advertising, or use it for profiling in furtherance of decisions that produce legal or similarly significant effects. Those opt-out rights therefore do not apply to our current practices, but you may contact us with questions.
How to Submit a Request
You may submit a request by:
using an available privacy or account-deletion control in the App;
emailing support@detailrcorp.com with the subject "Lucas Privacy Request"; or
calling 925-201-5156.
Describe the right you wish to exercise and provide enough information to identify your account and state of residence. To protect you and others, we may verify your identity, authority, and account ownership before completing a request. Verification may require access to the account email or telephone number, a signed declaration, or other information reasonably matched to our records. We will not request more verification information than reasonably necessary.
An authorized agent may submit a request where allowed by law. We may require proof of the agent's authorization and may ask you to verify your identity or confirm directly that you authorized the request. A parent or guardian may not create or control a Lucas account for a person under 18 because Lucas is not offered to minors.
If we deny a request and your state gives you an appeal right, email support@detailrcorp.com with the subject "Lucas Privacy Appeal" and explain why you believe the decision should be reconsidered. We will respond within the period required by applicable law and explain any further complaint option available to you.
Privacy rights are subject to exceptions. For example, we may retain or withhold information where necessary to protect security, prevent fraud, comply with law or legal process, preserve evidence, exercise or defend claims, protect another person's rights or safety, or honor an agency's independent legal obligations. We may be unable to provide information that would reveal another person's Personal Information, compromise an investigation, disclose protected security information, or interfere with law enforcement. A request to Detailr does not bind an independent Participating Agency.
16 Consumer Health Information
This Section is intended to provide the consumer health data disclosures required in jurisdictions such as Washington and Nevada if information processed through Lucas qualifies as "consumer health data" under applicable law. Lucas is not a healthcare provider or healthcare app, and Detailr does not use Lucas to diagnose, treat, or market health conditions. Even so, a tip may describe an injury, medical condition, mental or physical health status, medication, reproductive or sexual health matter, or request for emergency medical help. Precise location may also reveal that a person visited or sought services at a healthcare facility.
Consumer Health Data We May Collect
Depending on what a user submits and which location features are enabled, consumer health data may include:
health, injury, symptom, treatment, medication, disability, reproductive or sexual health, or similar facts included in a tip, attachment, agency message, or support communication;
precise location that could reasonably indicate an attempt to obtain healthcare services or supplies; and
photographs, video, or audio relating to a person's physical or mental condition. As of the Effective Date, Detailr does not extract faceprints, voiceprints, or other biometric identifier templates from Lucas consumer content. If we introduce biometric identification, we will first provide any separate notice and obtain any consent required by law.
Sources include the consumer, the consumer's device, another person who submits information, Participating Agencies, and the service providers that transmit or host the information.
Consumer Health Data Purposes and Recipients
We collect and use consumer health data only as reasonably necessary to provide a feature the consumer requests; deliver or support a public-safety tip; provide location-relevant alerts; route information to an appropriate recipient; maintain security and prevent misuse; address an emergency; comply with law; or for another purpose to which the consumer separately consents.
Depending on the feature and legal basis, the categories shared may include health facts contained in Tip Content, related media, selected or attached location, and necessary account, device, or submission metadata. Recipient categories are:
the Participating Agency selected by the consumer and other law-enforcement, government, emergency-response, prosecutorial, judicial, or safety recipients authorized under Sections 6 and 9;
processors supporting the requested Service, including Google or Firebase, Google Maps Platform, Apple and its push-notification service, and providers of hosting, communications, security, support, and diagnostics;
legal advisers, auditors, insurers, and transaction recipients where permitted by law; and
another recipient the consumer directs or separately authorizes.
Specific Detailr affiliates that receive consumer health data for their own purposes: none as of the Effective Date. Detailr does not sell consumer health data. A Participating Agency is a government entity and may independently process information under laws and policies that differ from those applicable to Detailr.
Where applicable law requires consent because collection or sharing is not necessary to provide a Service the consumer requested, we will request a clear opt-in before the collection or sharing. Where required, consent to share will be separate from consent to collect. We will not treat acceptance of general Terms or this Policy as consent where the law requires a separate choice.
Lucas does not implement a geofence around a healthcare facility for the purpose of identifying or tracking consumers seeking healthcare, collecting consumer health data from them, or sending messages or advertisements related to their health data or healthcare services.
Consumer Health Data Rights
Where applicable, a consumer may request confirmation of whether we collect, share, or sell consumer health data; access that data and a list of recipients; withdraw consent from future collection or sharing; and request deletion. Submit the request using Section 15. If deletion is required, we will notify processors and other recipients as required by law. Deletion from archived or backup systems may be delayed for the period permitted by law. Legal, safety, and agency-record exceptions may apply, and a request to Detailr does not control an independent government agency's record.
17 California Privacy Notice
This Section supplements the rest of the Policy for California residents. It applies only to the extent the California Consumer Privacy Act, as amended ("CCPA"), applies to Detailr and the relevant information.
California Categories Collected and Disclosed
During the preceding 12 months, Detailr has collected or may have collected the following CCPA categories when a consumer used the relevant feature:
The sources, purposes, recipient categories, and retention criteria for this information are described in Sections 2 through 13. We have disclosed each applicable category to service providers or contractors for the business purposes described in this Policy. We have not sold or shared Personal Information in the preceding 12 months. We do not have actual knowledge that we sell or share Personal Information of people under 16, and Lucas does not permit anyone under 18 to create or use an account.
California Sensitive Personal Information
We use and disclose Sensitive Personal Information only to provide the reasonably expected Service; verify and secure accounts; provide location and tip features you request; resist fraud and malicious activity; protect physical safety; maintain Service quality; and comply with law. As of the Effective Date, we do not use or disclose Sensitive Personal Information for purposes that require a "Limit the Use of My Sensitive Personal Information" link under the CCPA. We do not use precise location to infer sensitive characteristics for advertising or unrelated commercial purposes.
California Rights
Subject to applicable exceptions, California residents may request to know or access Personal Information; request deletion; request correction; and receive information about our collection, use, disclosure, sale, and sharing practices. California residents also have rights to opt out of sale or sharing and to limit certain uses of Sensitive Personal Information when a business engages in those practices. Detailr does not currently engage in practices that trigger those opt-out or limit rights.
You may exercise applicable rights using Section 15. We will not unlawfully discriminate against you for exercising a CCPA right. California's "Shine the Light" law permits certain requests concerning disclosure of Personal Information to third parties for their own direct-marketing purposes. Detailr does not disclose Lucas Personal Information to third parties for their own direct marketing.
18 Information About Minors
Lucas is not directed to children, and only people who are at least 18 years old may create or use an account. We do not knowingly collect Personal Information directly from a person under 18 through a Lucas consumer account. If we learn that an underage person created an account, we may disable the account and delete or otherwise handle the information as required by law and consistent with safety and legal obligations.
A lawful tip may contain information about a missing, endangered, victimized, suspected, or other minor. That information is handled as Tip Content for public-safety, legal, and agency purposes and is not treated as an account created by the minor. If you believe a minor has created an account or provided Personal Information directly in violation of this Policy, contact us.
19 Data Security
We use administrative, technical, and physical safeguards designed to protect Personal Information in light of its nature, sensitivity, volume, and use. Measures may include access controls, authentication, monitoring, logging, vendor controls, secure development and transmission practices, incident-response procedures, and personnel restrictions based on role and need.
No method of storage or transmission is completely secure. We cannot guarantee that unauthorized access, loss, misuse, alteration, or disclosure will never occur. You are responsible for using a strong and unique password, protecting access to your device, email, and telephone number, and promptly notifying us if you suspect compromise.
If a security incident affects Personal Information, we will investigate and provide notice to affected persons and authorities when required by applicable law.
20 United States Processing
Lucas is intended for use in the United States. We and our service providers may process information in the United States and in other jurisdictions where they operate. Those jurisdictions may have different privacy laws. Where required, we use safeguards appropriate to the transfer and processing.
Do not use Lucas outside the United States unless we expressly make it available there and provide any additional disclosures required for that location.
21 Changes to This Privacy Policy
We may update this Policy to reflect changes in Lucas, our practices, vendors, legal requirements, safety needs, or business operations. We will post the updated Policy and revise the Effective Date. For a material change, we will provide reasonable advance notice through the App, email, our website, or another appropriate channel unless the change must take effect sooner for safety, security, or legal reasons.
If applicable law requires consent for a new use or disclosure, we will request consent rather than treating continued use as consent. Prior versions may be requested using the contact information below.
22 Contact Us
Detailr Corp.
Lucas Privacy and Support
11040 Bollinger Canyon Road
Suite E, PMB 854
San Ramon, California 94582
United States
Telephone: 925-201-5156
Email: support@detailrcorp.com
For a privacy request, use the subject "Lucas Privacy Request." For an appeal, use the subject "Lucas Privacy Appeal." General questions or concerns about this Policy or Lucas privacy practices may also be sent to the contact information above.